R 240.53
Covers all the important aspects of efficient management and dealing with customers and clients effectively .Focuses on problems and deficiencies in South Africa and includes case studies and practical applications...

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Covers all the important aspects of efficient management and dealing with customers and clients effectively .Focuses on problems and deficiencies in South Africa and includes case studies and practical applications .

Aimed at office, secretaries, and students intending to follow a business career.

Contents include the following
 
  • Good language usage and editing
  • Interviews
  • Mass media and advertising
  • Meeting procedures
  • Business letters and reports

Effective Communication Getting The Message Across In Business

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